Safeguarding and Wellbeing

CCT is fully committed to safeguarding children, young people, and adults at risk. We operate robust safeguarding and whistleblowing arrangements, ensure all staff are appropriately trained and vetted, and work closely with local authorities and partner agencies. We promote a culture where concerns can be raised without fear, and where the welfare of service users always comes first.

Equality, Diversity and Inclusion
We are committed to providing an inclusive service that respects the diverse backgrounds, cultures, faiths, and identities of the people we serve and employ. Discrimination, harassment, and prejudice are not tolerated. We actively promote equality of access, fair treatment, and culturally sensitive care.

Quality and Continuous Improvement
CCT is dedicated to delivering high-quality, dependable services and to learning from feedback, incidents, and concerns. We use this learning to improve practice, strengthen safety, and enhance the experience of passengers and staff.

What to Do if You Are Worried About a Child or Adult at Risk
If you believe a child or adult at risk may be experiencing abuse or neglect, you must act immediately and report your concern to the DSL or Deputy DSL. Do not attempt to investigate the matter yourself. Record factual information only and submit your report on the same day.
• If there is an immediate risk of harm: Call the Police on 999.
• Children’s Social Care (MASH): 020 8356 5500 | MASH@hackney.gov.uk (Mon–Fri 9am–5pm) or MASH Local Authority for young person.
• Emergency Duty Team (out of hours): 020 8356 2710 Change for other Local Authorities.
• Allegations against staff or volunteers: Contact the Hackney LADO via the online referral form or LADO@hackney.gov.uk within 24 hours Change for other LA or LADO Local Authority for young person.
• Adult safeguarding concerns: Online referral form or 020 8356 5782 (Mon–Fri 9am–5pm) Change for other LA
• Travel Assistance Service (TAS) incident reporting: Submit a Hackney Incident Report to transport@hackney.gov.uk within 24 hours, copying the Head of Service Change for other LA or a incident report for Local Authority for young person.
 
Handling Disclosures
• Listen carefully and reassure the individual.
• Do not promise confidentiality.
• Use open questions (e.g., “Tell me what happened”).
• Avoid leading or suggestive questions.
• Record factual details only (date, time, who, what, where).
• Submit the record to the DSL or Deputy DSL on the same day.
 
Allegations Against Staff and Volunteers
Where an allegation meets LADO threshold criteria, the DSL or Deputy DSL will notify the Local Authority Designated Officer (LADO) within 24 hours. Internal disciplinary processes will be coordinated alongside police and social care investigations where required.
 
Confidentiality and Information Sharing
Information will be shared lawfully, proportionately, and in line with the Data Protection Act 2018 and UK GDPR. All safeguarding records must be factual, accurate, and stored securely.